Provision of Service Quality Regime (SQR) Inspection Services
Reference ocds-h6vhtk-05abb0 · XC TRAINS LIMITED
Awarded to Mystery Shoppers Limited for £1,344,073.
Interested in tenders like this? Get the next tenders like this one published in the United Kingdom by email. Free, no card needed.
Amounts and figures
Description
The Service Quality Regime (SQR) was set up by the Department for Transport (DfT) to incentivise Train Operating Companies (TOCs) to ensure customer experience standards across the railway network are maintained and improved. The regime is defined in the National Rail Contracts (NRCs) that exist between TOCs and the DfT, including XC's NRC. The NRC sets out the obligations that TOCs have to deliver to ensure compliance with the Contract, and the repercussions if they are not. XC's SQR has been in place since late 2021 and has seen a few changes since it first started. XC is also proud to have helped the DfT trial changes to SQR during this time to pave the way for other TOCs following in the future. This Procurement was undertaken by XC on behalf of itself, and a successor operator of the XC. The key elements and strategic objectives of the Project were to procure a service which met the following requirements: - Train Service Regime (TSR) inspections by inspectors; - Customer Service Regime (CSR) inspections by mystery shoppers; - Accessible Customer Service Regime (ACSR) inspections by mystery shoppers with additional accessible needs; - Provision of mobile devices to the supplie…
Awards
| Lot | Awarded to | Amount | Date |
|---|---|---|---|
| 1 | Mystery Shoppers Limited | £1,344,073 | — |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 103340-2026 | 30 October 2026 |
Other tenders from XC TRAINS LIMITED
See the buyer →- Provision of Service Quality Regime (SQR) System Published: 28 October 2026
- Automatic Passenger Count System Maintenance & Licensing Published: 12 June 2026
- Provision of Food Distribution Services for XC Trains Limited (XC) Published: 9 July 2025
- Turbostars Catering Services for CrossCountry Trains Published: 8 July 2025
- Mobile Hardware Device Refresh and provision of related Services. Published: 28 March 2025
- Provision of Facilities Management Services Published: 20 February 2025
- Supply of Ambient Meal solutions for First-Class offering Published: 17 February 2025
- Provision of a Customer Experience Insight and Survey Feedback Solution Published: 17 February 2025
- Manufacture and supply of Corporate Uniforms and provision of a Web Based Ordering Portal. Published: 24 December 2024
- Provision of Agency staff to support XC service delivery including cleaning activities and preparation and delivery of catering products to… Published: 23 September 2024
Similar open tenders
- Energy Efficiency Dynamic Purchasing System (EEDPS)
- Energy Efficiency & Renewable Technology DPS
- Mains replacement & Associated works
- Heating, Electrical, Mechanical and Decarbonisation Framework
- Battery cell fabrication and cycling services
- Digital Forensic Servicesrelating to Data Capture, Processing and Analysis from Digital Storage Devices
Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is XC TRAINS LIMITED (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
How can I find out about similar tenders when they are published?
Create an account at el-vinculo.com and we give you a free month and set up your company's filters — contract type, CPV codes, value and territory — so you are the first to know when new tenders like this one come out in the United Kingdom. We email you as soon as one matching your profile is published, with the whole deadline ahead to prepare the bid.
Public tenders by region
Create a free account and receive new public tenders published in the United Kingdom that match your business, every day.