Provision of out of hours customer call centre services.
Buyer: Connexus Homes Limited
Open until 6 November 2026.
- Published
- 12 October 2026
- Submission deadline
- 6 November 2026
- Place of performance
- UKG11
- Procedure
- Open procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 096246-2026
- Reference
- ocds-h6vhtk-0785ef
- Official source
- Official source
CPV codes
- 79342300Customer services
- 79500000Office-support services
- 79510000Telephone-answering services
- 79512000Call centre
Description
Connexus is undertaking this tender exercise to secure a high quality, reliable and customer focused out of hours emergency repairs call handling service for its customers. The service is required to ensure that customers can access timely support outside of Connexus’ normal working hours, including evenings, weekends, bank holidays and other closure periods. Connexus is seeking to appoint a supplier with proven experience of delivering out of hours services within the UK social housing sector, capable of managing calls professionally, sensitively and in line with agreed Connexus protocols. The appointed supplier will be expected to accurately assess the nature and urgency of each contact, provide clear advice to customers, record information appropriately, and where required, escalate or dispatch emergency repairs to Connexus’ nominated contractors or internal teams. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Craven-Arms:-Customer-services./2NG98Y3SAY To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/2NG98Y3SAY
Official publications
- FTS · 096246-2026 · 12 October 2026
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 6 November 2026. Check the official source, as dates can be modified.
- Who is the buyer of this tender?
- The contracting authority is Connexus Homes Limited (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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