Provision of Contact Centre Technologies for Flintshire County Council
Buyer: Flintshire County Council
- Published
- 29 June 2026
- Estimated value
- £1
- Place of performance
- UKL23
- Lots
- 1
- Notice number
- 060903-2026
- Reference
- ocds-h6vhtk-06611b
- Official source
- Official source
CPV codes
- 48000000Software package and information systems
- 72000000IT services: consulting, software development, Internet and support
Description
Flintshire County Council is looking to engage with the market for a bilingual (Welsh and English)* Contact Centre solution to the improve customer experience when contacting the Council, increase agent productivity, reduce operational costs, and enable smarter decision-making through enhanced data and insights. The Council’s corporate Contact Centre is under increasing pressure due to rising customer demand, higher service expectations, seasonal peaks, recruitment and retention and the need to manage multiple communication channels, including voice, email, video and administrative processing. To improve service quality, resilience, and workflow efficiency, the Council is exploring how technology, particularly the introduction of Artificial Intelligence can support and transform Contact Centre operations. Whilst the Council is initially focusing on modernising its corporate Contact Centre, which receives the highest level of demand (e.g. circa 182,000 calls annually), the same technology is also used across other Council services. As such, the Council is seeking to work with a supplier that can demonstrate flexibility in its licensing options, recognising that different services ma…
Official publications
- FTS · 060903-2026 · 29 June 2026
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £1.
- Who is the buyer of this tender?
- The contracting authority is Flintshire County Council (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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