Provision of an Out of Hours Telephone Service

Description

This is a requirement for the provision of an out of hours telephone service for Aster Group Ltd. The function of the Aster Contact Centre and service hubs is to handle customer information regarding property repairs and distribute the work to the appropriate in-house trade operative and/or external contractors, within working hours which is Monday - Friday 08:00 - 17:00. Therefore, outside these working hours, including bank holidays, technical downtime, team meetings and collaborative calls, customers wishing to contact Aster regarding emergencies will be routed to the out of hours provider. Additional information: https://in-tendhost.co.uk/aster/aspx/ Is a Recurrent Procurement Type? : Yes

Official publications

• AP-2024-003 Asbestos Inspections, Surveys, and Related Services - AWARD
  Published: 21 November 2024
• Ilfracombe CLT (Old Bicclescombe Nurseries) and Mortehoe & Woolacombe CLT
  Published: 25 October 2024
• Employers Agent, Clerk of Works & Principal Designer Services Framework 2024-2028 - AWARD
  Published: 24 October 2024
• AG0573 - Cyclical Routine Maintenance and Associated Repairs (where instructed) of Foul Water Infrastructure Including Effluent Disposal…
  Published: 30 September 2024
• Aster Group Expression of Interest - Communal Area and Voids Cleaning Services
  Published: 20 August 2024
• Aster Group: Out Of Hours Telephone Line Managed Service.
  Published: 23 May 2024
• Employers Agent, Clerk of Works & Principal Designer Services Framework 2024-2028
  Published: 2 February 2024

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Frequently asked questions

What is the deadline to bid for this tender?

The submission deadline is 31 October 2024, 12:00. Check the official source, as dates can be modified.

Who is the buyer of this tender?

The contracting authority is Aster Group (United Kingdom).

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