Aster Group: Out Of Hours Telephone Line Managed Service.
Reference ocds-b5fd17-c2f8c422-065b-49f6-8a8f-07eb0309d298 · Aster Group
Prior notice.
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Description
*** PRE MARKET ENGAGEMENT*** ***EXPRESSIONS OF INTEREST*** Aster operates one Contact Centre supporting its property management and maintenance operations for all regions. The function of the Contact Centre is to handle customer contact regarding property repair and housing enquiries and distribute the work to the appropriate in-house operative teams and/or external contractors. Aster provides an out of hours emergency repairs service where any calls into the Contact Centre will be transferred to the provider. The requirements for the provision of the out of hours service is to provide a service for Aster's housing stock in terms of the definition of an emergency. Emergency calls will be triaged, all customers vulnerabilities accounted for, and relevant jobs raised to the in-house operative/contractor, using internal systems. We Are requesting as per part of your EOI for this potential future tendering opportunity we request you fill in this Microsoft form:https://forms.office.com/Pages/ResponsePage.aspx?id=29a-3swB6UKiiOAjSFqG03uYzT_jwk9BuLcVYOnipb1URjRXNEJVM1dXVDNLMjc0WkpFRzJETjNRRy4u Additional information: Aster Group, are curren…
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | ae50b921-0910-4d5b-8ebe-dcf9cad65f4b-753922 | 23 May 2024 |
| Contracts Finder | ae50b921-0910-4d5b-8ebe-dcf9cad65f4b-753922 | 23 May 2024 |
Other tenders from Aster Group
See the buyer →- AP-2024-003 Asbestos Inspections, Surveys, and Related Services - AWARD Published: 21 November 2024
- Ilfracombe CLT (Old Bicclescombe Nurseries) and Mortehoe & Woolacombe CLT Published: 25 October 2024
- Employers Agent, Clerk of Works & Principal Designer Services Framework 2024-2028 - AWARD Published: 24 October 2024
- Provision of an Out of Hours Telephone Service Published: 1 October 2024
- AG0573 - Cyclical Routine Maintenance and Associated Repairs (where instructed) of Foul Water Infrastructure Including Effluent Disposal… Published: 30 September 2024
- Aster Group Expression of Interest - Communal Area and Voids Cleaning Services Published: 20 August 2024
- Employers Agent, Clerk of Works & Principal Designer Services Framework 2024-2028 Published: 2 February 2024
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- The contracting authority is Aster Group (United Kingdom).
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