Prisoner Integrated Communications Service (PICS) – Preliminary Market Engagement
Buyer: Ministry of Justice
- Published
- 16 April 2025
- Estimated value
- £302,400,000
- Place of performance
- UK
- Lots
- 1
- Notice number
- 015657-2025
- Reference
- ocds-h6vhtk-050449
- Official source
- Official source
CPV codes
- 32524000Telecommunications system
- 32250000Mobile telephones
- 64212800Pay phone provider services
- 64215000IP telephone services
- 64212100Short Message Service (SMS) services
- 64212900Pre-paid phone card provider services
- 32412100Telecommunications network
- 64214400Communication land-line rental
Description
The Prisoner Integrated Communications Service (PICS) is to replace the current Prisoner Telephony Service (PTS) currently implemented across public prisons in England and Wales. The current PTS involves use of what are widely referred to as PIN phones - pay-phone devices, which are operated with a Personal Identification Number (PIN) linked to a specified prisoner’s account (instead of cash or a phonecard). A prisoner can only make calls to limited nominated numbers which are pre-vetted. This includes family, friends, legal representatives and the Samaritans. This service is currently provided to approximately 70,000 prisoners, through over 60,000 in-cell phones and 5,000 wing phones, across 109 public prisons in England and Wales. The service is critical for prisoners and prison staff as it contributes to wellbeing, rehabilitation, and supports discipline by enabling prisoners to maintain contact with key people such as friends, family and support services. The replacement PICS will provide prisoners in England and Wales with strictly monitored digital communication channels (voice, messaging & potentially in-cell video at a later date) via digital devices such as laptops or…
Official publications
- FTS · 015657-2025 · 16 April 2025
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £302,400,000.
- Who is the buyer of this tender?
- The contracting authority is Ministry of Justice (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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