Outsourced Contact Centre Renewal
Reference ocds-b5fd17-14ef5f45-8b94-44a4-ae6e-3f7a02c31c43 · Consumer Council for Water
Closed. Submission deadline: 18 October 2024. Estimated value: £1,200,000.
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Amounts and figures
Description
Tender to obtain a dedicated external resource focused on answering all CCW incoming calls, providing first level advice and support for Water Consumers, reviewing and imputing data into CCW CRM system. Maintaining a quality, customer centric, service to water customers as if it was provided in-house. Additional information: Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | eb84fdd9-ea53-40fb-bfe6-411b9e206216-785284 | 13 September 2024 |
| Contracts Finder | eb84fdd9-ea53-40fb-bfe6-411b9e206216-785284 | 13 September 2024 |
Other tenders from Consumer Council for Water
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- Water Affordability Customer Research 2024 Published: 13 September 2024
- Water Affordability Customer Research 2024 Published: 3 June 2024
- Research on OFWAT's Draft Determinations (DDs) for water Published: 24 May 2024
- CCW Employee Engagement Survey Renewal Published: 2 May 2024
- Research on OFWAT's Draft Determinations (DDs) for water Published: 21 December 2023
- Testing The Waters 2024 Published: 20 December 2023
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 18 October 2024, 17:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £1,200,000.
- Who is the buyer of this tender?
- The contracting authority is Consumer Council for Water (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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