Out-of-Hours Customer Support Services
- Published
- 26 November 2025
- Estimated value
- £166,400
- Place of performance
- UK
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 077225-2025
- Reference
- ocds-h6vhtk-05a090
- Official source
- Official source
CPV codes
- 79000000Business services: law, marketing, consulting, recruitment, printing and security
Description
This contract is for the provision of Out of Hours Customer Support Services to ensure continuous support for customers outside standard business hours. The service includes handling inbound customer queries, providing assistance, and escalating issues as required to maintain service continuity and customer satisfaction.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Journeycall Limited | £166,400 | 24 November 2025 |
Official publications
- FTS · 077225-2025 · 26 November 2025
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £166,400.
- Who is the buyer of this tender?
- The contracting authority is Transport for Wales Rail Limited (Utility Buyer) (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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