National Insights Survey

Published

9 September 2024

Submission deadline

25 September 2024

Place of performance

UK

Procedure

Restricted procedure

Lots

1

Notice number

028839-2024

Reference

ocds-h6vhtk-049959

Official source

Official source

CPV codes

• 73110000Research services
• 79300000Market and economic research; polling and statistics
• 79310000Market research services
• 79342000Marketing services

Description

RDG is seeking a qualified supplier or consortium of suppliers to manage and deliver a comprehensive Rail Customer Experience Survey over a three-year contract, commencing in Spring 2025. This survey will gather consistent, high-quality customer experience data across the UK rail industry, including insights from passengers using Train Operating Companies (TOCs) and Network Rail services. The goal is to provide data that helps the rail industry place customers at the heart of service improvements, allowing for targeted investments to boost customer satisfaction and drive revenue growth. The successful bidder must ensure continuous data collection during each rail period from a representative sample of rail passengers aged 16 and over. Key requirements include the ability to process and deliver data in near real-time via an automated connection, ensuring that data is available daily for analysis by RDG and industry stakeholders. Compliance with GDPR is mandatory, and suppliers should demonstrate their ability to manage and secure sensitive customer information. Additionally, the survey data will enable the rail industry to align strategic goals, identify improvement opportunities, a…

Official publications

• FTS · 028839-2024 · 9 September 2024

Other tenders from Rail Delivery Group

• Marketing & Branding Research · 20 September 2024

See all →

Frequently asked questions

What is the deadline to bid for this tender?

The submission deadline is 25 September 2024. Check the official source, as dates can be modified.

Who is the buyer of this tender?

The contracting authority is Rail Delivery Group (United Kingdom).

How can I bid for public tenders in the United Kingdom?

Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.