National Contact Centre
Buyer: NHS Blood and Transplant
- Published
- 25 April 2025
- Submission deadline
- 19 May 2025
- Estimated value
- £40,000,000
- Place of performance
- UK
- Procedure
- Restricted procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 017069-2025
- Reference
- ocds-h6vhtk-04e894
- Official source
- Official source
CPV codes
- 79512000Call centre
- 35710000Command, control, communication and computer systems
Description
NHS Blood and Transplant is leading a procurement for a National Contact Centre. We are looking for a supplier to deliver a state-of-the-art, donor-centric multi-channel National Contact Centre (NCC) solution. This centre will handle both inbound and outbound interactions with potential and existing blood donors as well as the NHS Organ Donation Register (ODR). Managing NCC contacts is essential to the NHSBT communications approach. Delivering a prompt, professional, and effective contact handling service is crucial for building and sustaining relationships between NHSBT, its blood donors, and individuals enrolling on the NHS Organ Donor Register.
Official publications
- FTS · 017069-2025 · 25 April 2025
Other tenders from NHS Blood and Transplant
- Supply of Sample Tubes
- Occupational Driver Training
- Repair and Maintenance of Existing Blood Component Transport Containers
- Chromatography System
- Supply of HLA Sequencing Systems
- Technical Implementation Partner & Business Change Partner (DASP)
- Supply and Support of High Through Put DNA Extraction Systems (long term)
- Supply & Maintenance of Platelet Agitator and Incubator equipment
- CRM Platform (Donor and Session Programme)
- Hire of Supplementary Lighting, Heating and Cooling equipment
Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 19 May 2025. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £40,000,000.
- Who is the buyer of this tender?
- The contracting authority is NHS Blood and Transplant (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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