CRM Platform (Donor and Session Programme)
Buyer: NHS Blood and Transplant
- Published
- 20 August 2026
- Estimated value
- £19,999,998
- Place of performance
- UKC
- Procedure
- Open procedure
- Notice number
- 079358-2026
- Reference
- ocds-h6vhtk-066fef
- Official source
- Official source
CPV codes
- 48445000Customer Relation Management software package
- 48000000Software package and information systems
- 48517000IT software package
- 72268000Software supply services
Description
NHS Blood and Transplant (NHSBT) is undertaking the Donor and Session Programme (DASP), a strategic transformation programme to modernise donor engagement, appointment booking, session management and related donor-facing and operational capabilities across blood, platelets and plasma. NHSBT has conducted a one-stage open procedure under the Procurement Act 2023 to establish a CRM Platform Framework supporting DASP. The CRM platform, referred to as the Donor Platform, is intended to provide the core platform capability required to support donor engagement, appointment management, session planning, operational responsiveness and future digital interoperability. Tender Responses were assessed in accordance with the published tender documents, including conditions of participation, mandatory technical capability requirements, Quality, Social Value and Commercial evaluation. The Framework is structured by CRM Platform using the Platform Tower model described in the tender documents. Tender Responses were grouped and evaluated within the relevant Platform Tower. NHSBT intends to appoint the highest-ranked compliant Supplier within each successful Platform Tower, subject to completion of …
Lots (10)
| Lot | Description | CPV code | Amount |
|---|---|---|---|
| 1 | Lot 1 | 48445000 Customer Relation Management software package | — |
| 2 | Lot 2 | 48445000 Customer Relation Management software package | — |
| 3 | Lot 3 | 48445000 Customer Relation Management software package | — |
| 4 | Lot 4 | — | — |
| 5 | Lot 5 | — | — |
| 6 | Lot 6 | — | — |
| 7 | Lot 7 | — | — |
| 8 | Lot 8 | — | — |
| 9 | Lot 9 | — | — |
| 10 | Lot 10 | — | — |
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Insight Direct (UK) ltd | £6,666,666 | 19 August 2026 |
| PEGASYSTEMS LIMITED | £6,666,666 | 19 August 2026 |
| Portaltech Reply Limited | £6,666,666 | 19 August 2026 |
Official publications
- FTS · 079358-2026 · 20 August 2026
Other tenders from NHS Blood and Transplant
- Supply of Sample Tubes
- Occupational Driver Training
- Repair and Maintenance of Existing Blood Component Transport Containers
- Chromatography System
- Supply of HLA Sequencing Systems
- Technical Implementation Partner & Business Change Partner (DASP)
- Supply and Support of High Through Put DNA Extraction Systems (long term)
- Supply & Maintenance of Platelet Agitator and Incubator equipment
- Hire of Supplementary Lighting, Heating and Cooling equipment
- Supply of Cryopreservation-Grade Dimethyl Sulfoxide (DMSO) Products
Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £19,999,998.
- Who is the buyer of this tender?
- The contracting authority is NHS Blood and Transplant (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
Create a free account and receive new public tenders published in the United Kingdom that match your business, every day.