CRM Platform (Donor and Session Programme)
Reference ocds-h6vhtk-066fef · NHS Blood and Transplant
Awarded to Insight Direct (UK) ltd and 2 others.
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Amounts and figures
Description
NHS Blood and Transplant (NHSBT) is undertaking the Donor and Session Programme (DASP), a strategic transformation programme to modernise donor engagement, appointment booking, session management and related donor-facing and operational capabilities across blood, platelets and plasma. NHSBT has conducted a one-stage open procedure under the Procurement Act 2023 to establish a CRM Platform Framework supporting DASP. The CRM platform, referred to as the Donor Platform, is intended to provide the core platform capability required to support donor engagement, appointment management, session planning, operational responsiveness and future digital interoperability. Tender Responses were assessed in accordance with the published tender documents, including conditions of participation, mandatory technical capability requirements, Quality, Social Value and Commercial evaluation. The Framework is structured by CRM Platform using the Platform Tower model described in the tender documents. Tender Responses were grouped and evaluated within the relevant Platform Tower. NHSBT intends to appoint the highest-ranked compliant Supplier within each successful Platform Tower, subject to completion of …
Lots (10)
| Lot | Description | CPV code | Amount |
|---|---|---|---|
| 1 | Lot 1 | 48445000 Customer Relation Management software package | — |
| 2 | Lot 2 | 48445000 Customer Relation Management software package | — |
| 3 | Lot 3 | 48445000 Customer Relation Management software package | — |
| 4 | Lot 4 | — | — |
| 5 | Lot 5 | — | — |
| 6 | Lot 6 | — | — |
| 7 | Lot 7 | — | — |
| 8 | Lot 8 | — | — |
| 9 | Lot 9 | — | — |
| 10 | Lot 10 | — | — |
Awards
| Lot | Awarded to | Amount | Date |
|---|---|---|---|
| 1 | Insight Direct (UK) ltd | £6,666,666 | 19 August 2026 |
| 2 | PEGASYSTEMS LIMITED | £6,666,666 | 19 August 2026 |
| 3 | Portaltech Reply Limited | £6,666,666 | 19 August 2026 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 079358-2026 | 20 August 2026 |
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