Mitel Software and Maintenance
- Published
- 5 March 2026
- Estimated value
- £24,665
- Place of performance
- UKL22
- Procedure
- Direct award
- Lots
- 1
- Notice number
- 019866-2026
- Reference
- ocds-h6vhtk-0662ea
- Official source
- Official source
CPV codes
- 48000000Software package and information systems
Description
This agreement covers the maintenance and support of the Wales Genomic Health Centre’s Mitel MiVoice MXOne telephony system, including approximately 300 extensions, a virtual MXOne server, an AudioCodes Session Border Controller, and an onsite media gateway. The contract ensures continuity of essential NHS telephony services through a resilient 24/7 support model, guaranteed response and fix times, comprehensive system documentation, cybersecurity assurances, structured escalation processes, and detailed reporting. The agreement is to be awarded via the RM6116 Lot 4b framework (Wavenet – SO320), providing a fully compliant and efficient route to secure a specialist supplier with the required technical expertise to maintain and support the current telephony infrastructure
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Wavenet Ltd | — | — |
Official publications
- FTS · 019866-2026 · 5 March 2026
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £24,665.
- Who is the buyer of this tender?
- The contracting authority is Cardiff and Vale University Health Board (United Kingdom).
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- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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