Input and Output Communications
Reference ocds-b5fd17-dfc03092-4874-4637-ae18-78d66ce174d1 · H M Revenue & Customs
Awarded to RESTORE DIGITAL LIMITED for £140,000,000.
Interested in tenders like this? Get the next tenders like this one published in the United Kingdom by email. Free, no card needed.
Amounts and figures
Description
HMRC was looking to appoint a supplier(s) to deliver, under a single contract, a trusted service for continuity of current communication services as well as to support our vision for innovative solutions to assist with our digital transformation. Through this opportunity, HMRC was looking for a supplier(s) who have capabilities to enable the effective and efficient management, and deliver of both inbound and outbound communications, designed to support HMRC and its customers with the collection of tax and administering of benefits and support of customs operations. HMRC has a bold ambition to increase and encourage the use of digital channels to communicate with customers in similar ways to leading private sector companies. This is likely to lead to a forecasted reduction in print/outbound mail volumes and increase the use of other digital channels. This is likely to fall within the lifetime of this new contract. From this, the following benefits are anticipated: • Improved customer experience through more convenient, faster means of transacting with HMRC • Improved colleague experience through improved technology, improved ways of working and re-focus onto high value wo…
Awards
| Awarded to | Amount | Date |
|---|---|---|
| RESTORE DIGITAL LIMITED | £140,000,000 | 6 September 2023 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 0dbd10fc-39c3-4af6-bda5-e6c3a6d02be1-705468 | 8 December 2023 |
| Contracts Finder | 0dbd10fc-39c3-4af6-bda5-e6c3a6d02be1-705468 | 8 December 2023 |
Other tenders from H M Revenue & Customs
See the buyer →- Skills mapping and metadata cleanse Published: 2 November 2026
- Franking Machine, Folder Inserter Lease, Pre Pay Postage and Meter Reset Published: 30 October 2026
- DMS REACT Dev Service Extension and Uplift Published: 29 October 2026
- Integration Platform Services (IPaaS) Published: 29 October 2026
- HMRC Enterprise Architecture Modelling Tool Published: 28 October 2026
- Powercenter Service Contract Published: 23 October 2026
- One Identity HPAM Higher Privileged Asset Management Published: 22 October 2026
- TPC STRATEGIC DELIVERY PARTNER Published: 13 October 2026
- PATH DELIVERY PHASE 2 Published: 13 October 2026
- Optimizely Experimentation Platform Renewal Published: 13 October 2026
Previous and next from H M Revenue & Customs
Similar open tenders
Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 9 June 2023, 13:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £140,000,000.
- Who is the buyer of this tender?
- The contracting authority is H M Revenue & Customs (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
How can I find out about similar tenders when they are published?
Create an account at el-vinculo.com and we give you a free month and set up your company's filters — contract type, CPV codes, value and territory — so you are the first to know when new tenders like this one come out in the United Kingdom. We email you as soon as one matching your profile is published, with the whole deadline ahead to prepare the bid.
Create a free account and receive new public tenders published in the United Kingdom that match your business, every day.