Housing Management Systems Transformation to Microsoft Dynamics 365
Buyer: CORNERSTONE HOUSING LIMITED
- Published
- 26 September 2025
- Place of performance
- UKC
- Lots
- 1
- Notice number
- 060119-2025
- Reference
- ocds-h6vhtk-05a324
- Official source
- Official source
CPV codes
- 66000000Financial and insurance services
- 71000000Architectural, construction, engineering and inspection services
- 75000000Administration, defence and social security services
- 76000000Services related to the oil and gas industry
- 79000000Business services: law, marketing, consulting, recruitment, printing and security
Description
Cornerstone Housing Ltd is undertaking a strategic transformation of its housing management systems, migrating from a fragmented legacy landscape to a unified Microsoft Dynamics 365 (D365) platform. This transformation is planned over a 5-6 year period and is currently in its second year. The program aims to enhance customer service, streamline operations, and improve data-driven decision-making across housing, property, and tenancy services. 2. Background and Current State - CRM Migration: Completed implementation of a CRM using D365 Customer Service. - Module implementation: Launched the complaints module in D365 and currently launching a Hazards Module - Customer Insights: Launched D365 Customer Insights to enhance customer engagement and analytics. - Program Year: In Year 2 of a 5-6 year transformation roadmap. 3. Program Vision and Objectives - Unified Platform: Consolidate all housing management functions into D365. - Customer-Centric Services: Improve tenant experience through integrated case management and insights, including a self service mobile application. - Operational Efficiency: Streamline property services, asset management, and scheduling. - Data Integration: Ensur…
Official publications
- FTS · 060119-2025 · 26 September 2025
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