Helpdesk Ticketing System

Amounts and figures

Description

An integrated IT Service and Asset Management (ITSM, ESM and ITAM) approach helps increase staff productivity, data quality and service delivery for IT and beyond. All while making it easier to consolidate vendors and tool instances even as requirements increase. Operations management Electronic document and records management Information and communication technology (ICT) IT Service Management, IT Asset Management, Digital Experience Management, ITIL Service Management Solution, Voice Integration - ITSM - A robust ITSM for helpdesks that is optimised as a cloud solution, which is a multi-tenant solution designed to improve day to day operations to administer a world-class managed service for IT. It delivers strategic value, service quality and reduces escalations. - ITAM - Enables the University to keep tabs on IT assets, such as hardware and software, which can be assigned, reassigned and moved from location to location. This enables the understand where the asset resides, tracks contract, regulates compliance and provide visibility of cost of ownership. It enables the IT assets to be purchased and disposed for complete optimisation and tracks asset availabil…

Awards

Official publications

• Salary Sacrifice - Car Lease Scheme
  Published: 23 December 2025
• Award of Medical Simulation Devices
  Published: 23 December 2025
• Dentistry (Ross Lucas) Works
  Published: 16 December 2025
• Dentistry (Ross Lucas) Specialist Equipment
  Published: 12 November 2025
• Dentistry (Ross Lucas) Specialist Equipment (Anatomy Tables)
  Published: 12 November 2025
• Student Accommodation Management System
  Published: 11 November 2025
• Fully managed Security Operation Centre Service
  Published: 13 August 2025
• Microsoft Azure Licences
  Published: 6 August 2025
• Voltage Optimisation (St Marks Building)
  Published: 29 July 2025
• Timetabling Software
  Published: 23 July 2025

Previous and next from University of Lincoln

• Roof and Rainwater Goods Maintenance — 21 August 2024
• Unified SaaS, Software Asset and Cloud Management Agreement — 24 July 2024
• Lecture Capture Software — 23 July 2024
• Summer Deep Clean for University Accommodation — 25 June 2024
• Summer Deep Cleans for University Accommodation — 25 June 2024
• Guttering Maintenance Works at Lawress Hall — 30 January 2024

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Frequently asked questions

What is the deadline to bid for this tender?

The submission deadline is 20 June 2024, 12:00. Check the official source, as dates can be modified.

What is the estimated value of this tender?

The estimated value published by the buyer is £199,481.

Who is the buyer of this tender?

The contracting authority is University of Lincoln (United Kingdom).

How can I bid for public tenders in the United Kingdom?

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