Gesture of Goodwill Platform/ App
Buyer: Transpennine Trains Limited
- Published
- 1 May 2026
- Place of performance
- UKD3
- Lots
- 1
- Notice number
- 040308-2026
- Reference
- ocds-h6vhtk-068ff7
- Official source
- Official source
CPV codes
- 48000000Software package and information systems
- 72000000IT services: consulting, software development, Internet and support
- 72232000Development of transaction processing and custom software
Description
TPT currently uses a Gesture of Goodwill application to enable authorised colleagues to issue gestures of goodwill to customers during service recovery situations. The system allows colleagues to issue goodwill gestures to customers at the point of interaction. While the current solution supports the operational requirement, TPT has identified limitations around flexibility, reporting functionality and data configuration which require manual intervention to produce business reporting. TPT is therefore seeking to understand what improved functionality and capability may be available within the market. Further information can be found within the PME Information pack.
Official publications
- FTS · 040308-2026 · 1 May 2026
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Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is Transpennine Trains Limited (United Kingdom).
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