Mystery Shopping Market Research for TransPennine Trains Limited
Reference ocds-h6vhtk-06bb02 · Transpennine Trains Limited
Awarded to Mystery Shoppers Ltd for £375,000.
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Amounts and figures
Description
TransPennine Express (TPE) is a train operating company dedicated to providing high-quality rail services across the North of England and into Scotland. We are committed to continually improving the customer experience and rely on detailed, accurate, and insightful mystery shopping data to support service enhancements, training, and performance monitoring. We are looking for a service provider to support with our mystery shopping programme.
Awards
| Lot | Awarded to | Amount | Date |
|---|---|---|---|
| 1 | Mystery Shoppers Ltd | £375,000 | 2 November 2026 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 103892-2026 | 2 November 2026 |
Other tenders from Transpennine Trains Limited
See the buyer →- Revenue Protection Enforcement System (RPES) Published: 30 October 2026
- Class 397 Heavy Overhaul Partner Published: 7 October 2026
- Class 397 Heavy Maintenance Overhaul Delivery Partner Published: 4 September 2026
- Class 397 Light Maintenance Services at Preston Croft Street Sidings Published: 3 September 2026
- TPT519 - Asset Management / Maintenance of Station Information & Security Systems (SISS) Published: 7 August 2026
- TPT607 - Cleaning & Presentation Services Published: 3 August 2026
- Class 397 Heavy Maintenance Overhaul Partner Published: 15 July 2026
- Repair, maintenance and support services for Automatic Ticket Gate (ATG) systems across the TransPennine Express network Published: 12 June 2026
- Class 397 Heavy Maintenance Overhaul 27/28 Published: 5 June 2026
- TPT519 - Asset Management / Maintenance of Station Information & Security Systems (SISS) Published: 27 May 2026
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Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is Transpennine Trains Limited (United Kingdom).
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