CWC23106 - Omnichannel Solution
Reference ocds-b5fd17-be1e7d80-c519-4be4-a0a4-8911b20b7bba · Wolverhampton City Council
Awarded to Charterhouse Voice & Data Limited for £2,476,924.
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Amounts and figures
Description
Wolverhampton City Council are awarding a contract following a further competition for the provision of an Omnichannel solution using Crown Commercial Services Network Services 3 framework Lot 4c: Contact Centre Services. The Omnichannel solution includes Telephone, Email, Text, Chatbot, Webchat and Social media. Within the scope of the project are five separate Contact Centres covering, Wolverhampton City Council's Revenues and Benefits, Customer Services and the Social Care Team (a combination of Children's and Adults), Wolverhampton Homes and West Midlands Pension Fund. The contract has been awarded for an initial period of 3 years with an option to extend for 2 + 1 + 1 years.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Charterhouse Voice & Data Limited | £2,476,924 | 23 January 2024 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 402cfb59-9f5b-4dfd-bf71-0327d387fe2b-743997 | 24 April 2024 |
| Contracts Finder | 402cfb59-9f5b-4dfd-bf71-0327d387fe2b-743997 | 24 April 2024 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 18 October 2023, 12:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £2,476,924.
- Who is the buyer of this tender?
- The contracting authority is Wolverhampton City Council (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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