Customer Service Advisor - 37 hours
Reference ocds-b5fd17-5704e0a7-5d24-40c8-8314-a975776c0792 · Sandwell Metropolitan Borough Council
Closed. Submission deadline: 30 October 2024. Estimated value: £6,621.
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Amounts and figures
Description
Job Title: Customer Service Advisor Rate of Pay: £13.02 Hours: 37 Location: Independent Living Centre Start Date: Immediate Contract type: Agency Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: An opportunity has arisen for two Customer Service Advisor's to join the Adult Social Care Enquiry Team on a temporary basis. This role is for 37 hours per week and the service operates 9am to 5.30pm Monday to Thursday and 9am to 5pm on Fridays. The Enquiry service operates from a fixed office location. The post involves delivering an enhanced customer experience to people accessing Adult Social Care, that promotes wellbeing to local people in their local communities. The ideal candidate will have experience of working within a busy Contact Centre environment and will need to: deal with incoming calls and process requests for services from all customer enquiries across multiple channels, be an active listener, with clear communication skills, have excellent IT skills as the role requires the use of numer…
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 010795b7-6f24-4b2a-a447-70ac8e12f411-797232 | 25 October 2024 |
| Contracts Finder | 010795b7-6f24-4b2a-a447-70ac8e12f411-797232 | 25 October 2024 |
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- Democratic Services Officer Published: 11 February 2025
- Communications Manager Published: 6 February 2025
- Senior youth officer - SYO 28/1/2025 Published: 29 January 2025
- Head of Building Safety and Compliance (SJA -22/1/25) Published: 24 January 2025
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 30 October 2024, 15:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £6,621.
- Who is the buyer of this tender?
- The contracting authority is Sandwell Metropolitan Borough Council (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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