Customer Relationship Management System for XC Trains Limited
Reference ocds-b5fd17-33eed476-3a15-4cfb-8d48-d0b01fc3c6df · XC TRAINS LIMITED
Closed. Submission deadline: 11 March 2024. Estimated value: £1,750,000.
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Amounts and figures
Description
XC Trains Limited (XC) will be conducting a tender for the provision of a Customer Relationship Management system for current and future customers of XC's CrossCountry services. XC defines Customer Relationship Management (CRM) as follows: • A Customer Relations module that facilitates efficient case and account management, streamlined interactions, and maximises operational efficiencies to ensure seamless customer engagement and support. • A Marketing module that facilitates e-mail campaign management, advanced customer segmentation, the ability to send both relevant travel information and promotional material to specific customers that is personal to them. • Both modules must interact with each other and, through a single database as well as integrating other data sources, provide a Single Customer View (SCV) of all interactions any customer has with XC. This tender supports XC's digital and CRM strategy, which focuses on delivering the best digital and journey experience with CrossCountry, in a cost-effective manner. For XC to be a good and efficient operator, that customers trust to meet their needs, it requires an experienced supplier to deliver a CRM system that …
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 6f728aa9-4d67-42c1-8236-f2ce5b28f7ca-721399 | 8 February 2024 |
| Contracts Finder | 6f728aa9-4d67-42c1-8236-f2ce5b28f7ca-721399 | 8 February 2024 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 11 March 2024, 12:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £1,750,000.
- Who is the buyer of this tender?
- The contracting authority is XC TRAINS LIMITED (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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