Customer Relationship Management (CRM) Solution
Buyer: National Library of Scotland
- Published
- 17 July 2026
- Estimated value
- £181,400
- Place of performance
- UKM75
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 067817-2026
- Reference
- ocds-h6vhtk-0674d7
- Official source
- Official source
CPV codes
- 72266000Software consultancy services
- 72262000Software development services
- 72261000Software support services
- 72260000Software-related services
Description
The National Library of Scotland (the Library) is procuring a Service Provider to implement a cloud‑hosted Customer Relationship Management (CRM) solution and associated services in partnership with the Library. The contract covers the first phase of the Library’s wider CRM programme. It focuses on improving fundraising and supporter engagement, strengthening communications and stewardship, and establishing secure, governed data flows between systems. It is expected that the contract will cover the period from June 2026 to 31 December 2028 (with implementation running to 31 December 2026, followed by 24 months support & maintenance), with the option to extend for a further 3 x 12 months, awarded annually, subject to satisfactory performance and continued requirements.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Brightwire | — | — |
Official publications
- FTS · 067817-2026 · 17 July 2026
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £181,400.
- Who is the buyer of this tender?
- The contracting authority is National Library of Scotland (United Kingdom).
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- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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