Customer Immersion Programme (2025 - 28)
Reference ocds-b5fd17-8c215268-2aa3-48db-a759-d801552c779b · H M Revenue & Customs
Awarded to Discovery Research Limited for £135,000.
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Amounts and figures
Description
The Customer Immersion Programme within CPD has responsibility for planning and driving forward customer understanding. Immersion being seen as integral to the HMRC design process. CPD SLT are championing all teams to utilise the insight immersion can bring. We aim to build on the expansion of the immersion programme a senior levels including DDS and DGS. Customer Immersion has been identified as an essential part of the initial approach to building capability, empathy and understanding in our staff.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Discovery Research Limited | £135,000 | 28 November 2025 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 395f5c5f-0225-42b1-a327-184e243bdffd-872716 | 24 November 2025 |
| Contracts Finder | 395f5c5f-0225-42b1-a327-184e243bdffd-872716 | 24 November 2025 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 27 November 2025, 17:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £135,000.
- Who is the buyer of this tender?
- The contracting authority is H M Revenue & Customs (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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