Customer (CX) Maturity
Reference ocds-b5fd17-041e3783-19bf-4b81-b77c-e1a824b45d02 · Ministry Of Justice
Awarded to IPSOS (MARKET RESEARCH) LTD for £53,303.
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Amounts and figures
Description
The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. OPG is an executive agency, sponsored by the Ministry of Justice. We register lasting powers of attorney (LPAs), enduring powers of attorney (EPAs), and supervise deputies appointed by the Court of Protection. The customers that OPG engages with will range from the donor (the person that LPA is there to protect), the attorney (those who are empowered to act upon the LPA once it is registered) and the deputies (court appointed individuals where an LPA was not in place and an individual has lost capacity and need someone to make decisions on their behalf). OPG has the strategic goal that every UK adult should be able to make an informed choice as to whether they wish to take out an LPA. There is significant organisational change and transformation of our services on the horizon and both the breadth - and complexity - of this make implementing a CX programme that is fit for the future ever more important. The current customer experience programme within OPG is very limited in natu…
Awards
| Awarded to | Amount | Date |
|---|---|---|
| IPSOS (MARKET RESEARCH) LTD | £53,303 | 10 April 2025 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 9a373a53-5a13-42a2-9e9a-f005cd989c07-841846 | 8 May 2025 |
| Contracts Finder | 9a373a53-5a13-42a2-9e9a-f005cd989c07-841846 | 8 May 2025 |
Other tenders from Ministry Of Justice
See the buyer →- Customer Segmentation Published: 8 May 2025
- Supervision Billing: Direct Debit Service Published: 18 December 2024
- OPG/LPA Awareness Research Published: 22 August 2024
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Frequently asked questions
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- The submission deadline is 18 December 2024, 17:00. Check the official source, as dates can be modified.
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- The estimated value published by the buyer is £53,303.
- Who is the buyer of this tender?
- The contracting authority is Ministry Of Justice (United Kingdom).
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