Contact Centre Services
Reference ocds-b5fd17-f8b1faa9-fb18-47a5-b359-2f6bf6f52178 · BIP SOLUTIONS LIMITED
Closed. Submission deadline: 1 January 2021.
Interested in tenders like this? Get the next tenders like this one published in the United Kingdom by email. Free, no card needed.
Description
Modification Notice Original description: The provision of Customer Services via telephony and potentially other communication channels. In addition they may provide the following: management of customer contact through social media channels, secure messaging and chat-bots; ad-hoc administration work to support account processing; additional blended work to support contact and repayments processing; outbound calling; web chat. Description of the modifications Increase in the overall value of the contract by an additional £3.7M, for final 3 months of the contract. Original contract value increased to £75M on 04/03/2021 Description of the circumstances which rendered the modification necessary and explanation of the unforeseen nature of these circumstances: The Contact Centre Contract has been consumed earlier than intended due to a few additional cost pressures which were not anticipated. The increase in value requested of £3.7M is to enable business as usual to manage demand levels at this time of year. The Regulation 72 (1) a allows an increase such as SLC requires. The increase is less than 50% of the original contract value.
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 7743b1a3-2e3b-4e81-8731-d8bf82a32354-826285 | 14 February 2025 |
| Contracts Finder | 7743b1a3-2e3b-4e81-8731-d8bf82a32354-826285 | 14 February 2025 |
Other tenders from BIP SOLUTIONS LIMITED
See the buyer →- NAO Case Management Solution for Financial Audits Published: 27 October 2026
- GB-St.Helens: Contract Award Notice - Better off Calulator Published: 27 October 2026
- HS2 OCS - Technical Specification & Certification of the UK Wiring Consist Published: 27 October 2026
- GB-Sheffield: Project Tree Published: 26 October 2026
- GB-Sheffield: Project Plant Published: 26 October 2026
- GB-Sheffield: Technology Strategy Implementation COO Team Published: 26 October 2026
- GB-Sheffield: Software Testing and Automation Published: 26 October 2026
- GB-Sheffield: AI Pilot Published: 26 October 2026
- GB-Sheffield: Business Writing Training Published: 26 October 2026
- GB-Sheffield: Project Sand Published: 23 October 2026
Previous and next from BIP SOLUTIONS LIMITED
Similar open tenders
- Provision of a Human Resources and Payroll Solution and Associated Services to the Northern Ireland Assembly…
- The provision of weddings and private functions in the grounds of Lotherton Hall Estate
- THE PROVISION OF METRIC AND PARKEON CAR PARK TICKETS
- Global Travel, Accommodation and Venue Management Services
- Virtual Accessibility Tours
- Lost Peatlands Connections (LPC) Project Evaluation
Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 1 January 2021. Check the official source, as dates can be modified.
- Who is the buyer of this tender?
- The contracting authority is BIP SOLUTIONS LIMITED (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
How can I find out about similar tenders when they are published?
Create an account at el-vinculo.com and we give you a free month and set up your company's filters — contract type, CPV codes, value and territory — so you are the first to know when new tenders like this one come out in the United Kingdom. We email you as soon as one matching your profile is published, with the whole deadline ahead to prepare the bid.
Create a free account and receive new public tenders published in the United Kingdom that match your business, every day.