Contact Centre as a Service
Reference ocds-b5fd17-fbd853dc-42b6-48a2-bd40-347601544b7d · Money and Pensions Service
Awarded to KERV DIGITAL LIMITED for £9,187,844.
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Amounts and figures
Description
This contract will ensure the continuation of the contact centre as a service to support MaPS in achieving its strategic objectives, particularly customer engagement. It enables MaPS to centrally manage phone, webchat, email and social media, including product updates, reducing the need to manage various software solutions individually. The core elements of the contract include the ability to procure licences for Genesys and its associated App Foundry Integrations, national and international outbound calls both on mobile and landline, SMS and WhatsApp, SIP service and support.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| KERV DIGITAL LIMITED | £9,187,844 | 16 October 2025 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | c146e70b-0de7-438c-a032-5caf41b41417-870692 | 4 November 2025 |
| Contracts Finder | c146e70b-0de7-438c-a032-5caf41b41417-870692 | 4 November 2025 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 19 June 2025, 15:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £9,187,844.
- Who is the buyer of this tender?
- The contracting authority is Money and Pensions Service (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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