Consultancy - Customer Management System
Reference ocds-b5fd17-dcb2e130-9a80-40af-bf16-7c0f911926c1 · BRITISH COUNCIL(THE)
Awarded to Ernst & Young LLP for £165,946.
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Amounts and figures
Description
• Assess current Customer management system (CMS) challenges and confirm whether the as-is state is viable including cost to serve • Define the target state & potential CMS options to realise the target state • Outline the case for change and technology roadmap to enable target state • Finalise the list of requirements and prioritisation to input into ITT • Balanced criteria assessment framework creation to shortlist potential vendors • Provide op-model considerations for centralised CMS operations and define the required team structure
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Ernst & Young LLP | £165,946 | 9 February 2024 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 4ffd1a78-7640-496b-9c55-7029ad6695ee-723130 | 13 February 2024 |
| Contracts Finder | 4ffd1a78-7640-496b-9c55-7029ad6695ee-723130 | 13 February 2024 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 8 February 2024. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £100,000.
- Who is the buyer of this tender?
- The contracting authority is BRITISH COUNCIL(THE) (United Kingdom).
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