Collections, Caseload Manager, and Paypoint Integration
Reference ocds-b5fd17-3b49b885-d13e-4bcd-990d-a3a9191ec50f · ROOFTOP HOUSING GROUP LIMITED
Awarded to VOICESCAPE LIMITED for £343,579.
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Amounts and figures
Description
Rooftop Housing Group have awarded a contract to Voicescape Limited to provide an automated outbound, multi-channel collections engagement solution that enables proactive contact with customers requiring support or intervention, and their Caseload Manager solution which utilises AI and machine learning to predict customer behaviours and automatically identifies/creates cases for review by Income Officers. This contract was procured as a direct award via G-Cloud 14's Lot 2 framework. Justification for a direct award recorded and validated. Contract period is from 19 July 2026 to 18 July 2029 with the option to extend by 12 months. Contract value is estimated at £343,579.20 (inc VAT). This value includes the optional extension value. Please note it may increase slightly with RPI. If you have any questions regarding this award, please email procurement@rooftopgroup.org
Awards
| Awarded to | Amount | Date |
|---|---|---|
| VOICESCAPE LIMITED | £343,579 | 13 July 2026 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | e2ff0532-870b-4da8-b814-fb088f36c280-914784 | 21 September 2026 |
| Contracts Finder | e2ff0532-870b-4da8-b814-fb088f36c280-914784 | 21 September 2026 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 13 July 2026, 12:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £343,579.
- Who is the buyer of this tender?
- The contracting authority is ROOFTOP HOUSING GROUP LIMITED (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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