AI Foundation and Digital Front Door Services
- Published
- 23 June 2026
- Estimated value
- £1,272,000
- Place of performance
- UKL21
- Procedure
- Direct award
- Lots
- 1
- Notice number
- 058798-2026
- Reference
- ocds-h6vhtk-06b897
- Official source
- Official source
CPV codes
- 72000000IT services: consulting, software development, Internet and support
Description
SRS partner services face sustained pressure from rising demand, increasing complexity, workforce constraints and growing expectations for digital access. Many core processes remain manual, fragmented, or duplicated, reducing productivity, increasing risk and limiting staff capacity for higher-value work.Partners are currently responding independently, trialling small-scale automation or using free AI tools without integration or consistent oversight. This creates duplication, uneven progress and avoidable risk.The proposed investment provides a shared AI Management Hub as a common foundation, enabling AI to be integrated safely into systems, data and workflows across all partners. It supports governance, service resilience and value for money through a single coordinated approach.Year one will deliver the shared AI Foundation, including a secure AI Management Hub integrated with existing systems and data, core AI tools for staff, a controlled replacement for ungoverned free AI tools, and the initial Digital Front Door capability for AI-assisted handling of citizen enquiries.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Amazon Web Services | £1,272,000 | 19 June 2026 |
Official publications
- FTS · 058798-2026 · 23 June 2026
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £1,272,000.
- Who is the buyer of this tender?
- The contracting authority is Torfaen County Borough Council (United Kingdom).
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