TR5622 – Electric Ireland Customer Care Support Services
- Published
- 18 August 2026
- Estimated value
- €36,000,000
- Place of performance
- IE061
- Procedure
- Negotiated procedure
- Documents
- 1
- Notice number
- 00569926-2026
- Reference
- 20609395-c4cb-4a27-80ae-d5be8da2f274
- Official source
- Official source
CPV codes
- 79512000Call centre
- 79500000Office-support services
- 79621000Supply services of office personnel
Description
Electric Ireland is seeking to establish a framework agreement for the provision of customer care support services during and after the migration to its new operating model. The requirement includes scalable customer-facing teams to support customer service operations, migration activity, service continuity and the development of a new customer care model, often referred to as a Multi-Disciplinary Team model.
Lots (2)
| Lot | Description | CPV code | Amount |
|---|---|---|---|
| 1 | Rapid Mobilisation and Migration Support | 79512000 Call centre | €0 |
| 2 | Customer Care Capacity and Operating Model Build-Out | 79512000 Call centre | €0 |
Official publications
- TED · 00569926-2026 · 18 August 2026
- OJS · 158/2026 · 18 August 2026
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €36,000,000.
- Who is the buyer of this tender?
- The contracting authority is Electricity Supply Board ( ESB ) (European Union).
- How can I bid for public tenders in the European Union?
- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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