Tender for the provision of Customer Contact Management Services to Coimisiún na Meán
Awarded to Fexco Limited. Estimated value: €2,000,000.
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Amounts and figures
Description
Coimisiún na Meán has a range of responsibilities including dealing with queries and complaints in respect to our regulatory remit which extends to setting standards, rules and codes for the different types of media services under the jurisdiction of the Irish State and our role as Ireland’s Digital Service Coordinator (DSC) under the Digital Services Act (DSA) . An Coimisiún’s vision for its contact management service is to offer a quality customer centric offering that is simple and easy to access and that evolves as our regulatory measures are in place. In summary, an Coimisiún is seeking a partner to handle contacts from 17th February 2024. The service will involve dealing with queries and logging complaints initially and undertaking triage with escalations to An Coimisiún's head office ("head office") as relevant. This role will may expand to dealing with complaints in the future and escalating them directly to a Platform /Service Provider if appropriate. Complainants may contact us from throughout Europe and therefore in addition to English and Irish we require the facility to translate into English any European contacts. The type of issues in respect to online safety and har…
Award criteria
| Type | Criterion | Weight |
|---|---|---|
| Quality | Quality | — |
Awards
| Lot | Awarded to | Amount | Date |
|---|---|---|---|
| LOT-0001 | Fexco Limited | — | 26 October 2023 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| TED | 00030391-2024 | 16 January 2024 |
| OJS | 11/2024 | 16 January 2024 |
Other tenders from Coimisiún na Meán
See the buyer →- Request for Tender for the Provision of Consultancy Services to Support the Three Year Appraisal of Public Service Media Published: 20 October 2026
- Request for Tender for the Provision of a Shared Island Media Fund Talent Development and Content Development Initiative for Audio Content Published: 29 September 2026
- Request for Tender for the Provision of a Shared Island Media Fund Talent Development and Content Development Initiative for Audiovisual… Published: 8 September 2026
- Provision of a Human Resource Management System for Coimisiún na Meán. Published: 31 August 2026
- Request for Tender for the Implementation of the Legal Services Division Operating Model Published: 4 August 2026
- Multi-Party Framework Agreement for the provision of Microsoft Application Development Services for Coimisiún na Meán Published: 10 July 2026
- Request for Tender for the Provision of Chief Information Security Officer (CISO) as a Service and Associated Cyber Security Advisory and… Published: 3 July 2026
- Request for Tender for the Provision of Research and Analytical Services for the Irish Digital News Report Published: 5 June 2026
- Tender for a Feasibility Study for an Irish Language National Youth Radio Service and related Sectoral Impact and Public Value Assessments Published: 3 June 2026
- Request for Tender for the Provision of a regulatory intelligence subscription service Published: 29 April 2026
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €2,000,000.
- Who is the buyer of this tender?
- The contracting authority is Coimisiún na Meán (European Union).
- How can I bid for public tenders in the European Union?
- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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