TENDER FOR PROVISION OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEM FOR BUS EIREANN FOR BUS ÉIREANN

Published

29 July 2025

Estimated value

€1,000,000

Place of performance

Dublin, IE061

Procedure

Negotiated procedure

Lots

1

Documents

1

Notice number

00495811-2025

Reference

9ff431fa-13d7-434e-9b84-b7299a59df2c

Official source

Official source

CPV codes

• 72200000Servicios de programación de software y de consultoría
• 72500000Servicios informáticos

Description

The Contracting Authority proposes to award a Contract for a Relationship Management System which will serve as a centralised platform for managing all customer contacts and interactions, with an emphasis on high usability and intelligent features. The primary objective is to enhance customer service and strengthen relationships by providing a unified view of customer information and communication history. This aligns with the company's strategic goal to improve customer satisfaction. By modernising customer relationship practices, the company aims to offer a modern, omnichannel experience to its clients.

Official publications

• TED · 00495811-2025 · 29 July 2025
• OJS · 143/2025 · 29 July 2025

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Frequently asked questions

What is the estimated value of this tender?

The estimated value published by the buyer is €1,000,000.

Who is the buyer of this tender?

The contracting authority is Bus Eireann/Irish Bus (European Union).

How can I bid for public tenders in European Union?

Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.