Service Request for ICT Service Desk Resources

Published

5 December 2025

Estimated value

€10,000,000

Place of performance

IE061

Procedure

Open procedure

Lots

1

Notice number

00808677-2025

Reference

d5773df4-b5a2-4686-8424-99e1df8a88b3

Official source

Official source

CPV codes

• 72590000Servicios profesionales relacionados con la informática
• 72500000Servicios informáticos
• 72253000Servicios de unidad de asistencia y de apoyo
• 72253100Servicios de unidad de asistencia

Description

The Office of the Government Chief Information Officer (OGCIO), within the Department of Public Expenditure Infrastructure, Public Service Reform and Digitalisation, invites tenders for the provision of on-site ICT Service Desk resources. These resources will support the OGCIO in meeting ongoing ICT service demands and ensuring the continuous delivery of high-quality ICT support services across the public sector.

Award criteria

• Cost — The pricing schedule will be completed as a daily rate-card for a series of roles. Each role will have a weighting (in line with a typical project engagement). The overall pricing score will be…
• Quality — Approach to delivery of services Service Desk Expansion and Enhancements 200 Quality of Service Delivery Model 400

Awards

Official publications

• TED · 00808677-2025 · 5 December 2025
• OJS · 235/2025 · 5 December 2025

Other tenders from Office of the Government Chief Information Officer

• RFT for Renewal of Cisco Web Security subscription · 8 December 2025
• Request for Tenders for the provision of ICT Managed Service provider for Infrastructure and Operations Services · 13 November 2025
• RFT for the Provision of Ribbon Licences & Ribbon Upgrade and Support Services · 8 October 2025
• RFT for the Supply of a 5G Ecosystem for OGCIO · 21 January 2025

See all →

Frequently asked questions

What is the estimated value of this tender?

The estimated value published by the buyer is €10,000,000.

Who is the buyer of this tender?

The contracting authority is Office of the Government Chief Information Officer (European Union).

How can I bid for public tenders in European Union?

Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.