Request for Tenders to establish a Multi Supplier Framework Agreement for the provision of Managed Business Process Support Services
Buyer: The Office of Government Procurement
Awarded to TATA CONSULTANCY SERVICES IRELAND LIMITED and 10 others. Estimated value: €155,000,000.
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€155,000,000
Estimated value
3
Lots
Description
The request for Tenders to establish a Multi-Supplier Framework Agreement for the provision of Managed Business Process Support Services consisting of Contact Management and Related Administrative Services (including incidental Customer Relationship Management (CRM), Market Survey Services, Postal and Mail Handling Services, Payments Processing and Appointments Scheduling Services, incidental Data Management Services, and incidental Document Management Services).
Lots (3)
| Lot | Description | CPV code | Amount |
|---|---|---|---|
| 1 | Lot 1: Contact Management and Related Administrative Services: For estimated contract values between €50,000 and ≤ €2 million | 79512000 Call centre | €155,000,000 |
| 2 | Lot 2: Contact Management and Related Administrative Services: For estimated contract values between €2 million and €15 million | 79512000 Call centre | €155,000,000 |
| 3 | Lot 3: Contact Management and Related Administrative Services: For estimated contract values ≥ €15 million | 79512000 Call centre | €155,000,000 |
Award criteria
- Quality — Quality
Awards
| Awarded to | Amount | Date |
|---|---|---|
| TATA CONSULTANCY SERVICES IRELAND LIMITED | — | 15 November 2024 |
| RigneyDolphin Group | — | 15 November 2024 |
| Abtran_63861 | — | 15 November 2024 |
| Quest Systems | — | 15 November 2024 |
| Fexco Limited | — | 15 November 2024 |
| TATA CONSULTANCY SERVICES IRELAND LIMITED | — | 15 November 2024 |
| RigneyDolphin Group | — | 15 November 2024 |
| Abtran_63861 | — | 15 November 2024 |
| Quest Systems | — | 15 November 2024 |
| Fexco Limited | — | 15 November 2024 |
Official publications
- TED · 00709032-2024 · 20 November 2024
- OJS · 226/2024 · 20 November 2024
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €155,000,000.
- Who is the buyer of this tender?
- The contracting authority is The Office of Government Procurement (European Union).
- How can I bid for public tenders in the European Union?
- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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