Request for Tenders for the provision of a Contact Centre as a Service
- Published
- 31 May 2024
- Estimated value
- €5,000,000
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 00323951-2024
- Reference
- 3ae6c826-bbb1-4f4d-adde-e5e6127bdc38
- Official source
- Official source
CPV codes
- 79512000Centro de llamadas
- 32583000Medios de soporte de datos y señales vocales
- 48314000Paquetes de software de reconocimiento vocal
- 48512000Paquetes de software de respuesta vocal interactiva
- 72212670Servicios de desarrollo de software de sistema operativo de tiempo real
- 32344110Sistema de registro vocal
- 48732000Paquetes de software de seguridad de datos
- 48514000Paquetes de software de acceso remoto
Description
This public procurement competition relates to the provision of a Contact Centre as a Service and affiliate functionality to allow Revenue to modernise is contact centre offerings
Award criteria
- Quality — Quality @ 70%
- Cost — Cost @ 30%
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Deloitte Ireland LLP | — | — |
Official publications
- TED · 00323951-2024 · 31 May 2024
- OJS · 105/2024 · 31 May 2024
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €5,000,000.
- Who is the buyer of this tender?
- The contracting authority is Office of the Revenue Commissioners_366 (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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