Provision of Management services, Development services and Monitoring services of Pobal Telephony and Contact Centres, and associated support and services

Published

23 October 2024

Estimated value

€1,500,000

Procedure

Open procedure

Lots

1

Notice number

00642151-2024

Reference

d76ac5f2-2e59-42cc-9159-6069df5c1759

Official source

Official source

CPV codes

• 72212000Servicios de programación de software de aplicación
• 72416000Proveedores de servicio de aplicaciones
• 72421000Servicios de desarrollo de aplicaciones cliente en Internet o intranet
• 72000000Servicios TI: consultoría, desarrollo de software, Internet y apoyo
• 72212100Servicios de desarrollo de software específico de un sector económico

Description

Pobal seeks to establish a single party framework agreement with a suitably qualified tenderer for the support and enhancement of their Enterprise Telephony and Contact Centre infrastructure. The tenderer must be capable of supporting the existing infrastructure, facilitate the expansion of the present contact centre functionality, and also have proven capability to support Pobal with possible future enhancements such as AI technology. Pobal invite responses from suitably qualified tenderers to be appointed as their Enterprise Telephony and Contact Centre framework partner as per the specific requirements outlined below. (All Tender responses to be submitted in a zip file)

Award criteria

• Cost — Ultimate cost
• Quality — Delivery of Service 35%, Management and Auditing 15%, Contract management 10%, Added value and innovation 12.5%, Environmental 7.5%,

Awards

Official publications

• TED · 00642151-2024 · 23 October 2024
• OJS · 207/2024 · 23 October 2024

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• RFT for the provision of Print and Design goods and associated services for Pobal · 17 March 2026
• Multi Party Framework Agreement for Recruitment Services (including Temporary Agency Staff) for Pobal · 18 February 2026
• Multi Party Framework Agreement for Recruitment Services (including Temporary Agency Staff) for Pobal · 30 October 2025
• Provision of support, maintenance and development services, for a Pobal External Collaboration solution and associated support and services · 15 September 2025
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Frequently asked questions

What is the estimated value of this tender?

The estimated value published by the buyer is €1,500,000.

Who is the buyer of this tender?

The contracting authority is Pobal (European Union).

How can I bid for public tenders in European Union?

Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.