Provision of Management services, Development services and Monitoring services of Pobal Telephony and Contact Centres, and associated support and services
Awarded to evcoms. Estimated value: €1,500,000.
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Amounts and figures
Description
Pobal seeks to establish a single party framework agreement with a suitably qualified tenderer for the support and enhancement of their Enterprise Telephony and Contact Centre infrastructure. The tenderer must be capable of supporting the existing infrastructure, facilitate the expansion of the present contact centre functionality, and also have proven capability to support Pobal with possible future enhancements such as AI technology. Pobal invite responses from suitably qualified tenderers to be appointed as their Enterprise Telephony and Contact Centre framework partner as per the specific requirements outlined below. (All Tender responses to be submitted in a zip file)
Award criteria
| Type | Criterion | Weight |
|---|---|---|
| Cost | Ultimate cost | — |
| Quality | Delivery of Service 35%, Management and Auditing 15%, Contract management 10%, Added value and innovation 12.5%, Environmental 7.5%, | — |
Awards
| Lot | Awarded to | Amount | Date |
|---|---|---|---|
| LOT-0001 | evcoms | — | 3 October 2024 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| TED | 00642151-2024 | 23 October 2024 |
| OJS | 207/2024 | 23 October 2024 |
Other tenders from Pobal
See the buyer →- Multi Party Framework Agreement for Recruitment Services (including Temporary Agency Staff) for Pobal Published: 9 October 2026
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- Single Party Framework for a 24 / 7 SOC, with SIEM, XDR and associated services Published: 4 May 2026
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- RFT for the provision of Print and Design goods and associated services for Pobal Published: 17 March 2026
- Multi Party Framework Agreement for Recruitment Services (including Temporary Agency Staff) for Pobal Published: 18 February 2026
- Multi Party Framework Agreement for Recruitment Services (including Temporary Agency Staff) for Pobal Published: 30 October 2025
- Provision of support, maintenance and development services, for a Pobal External Collaboration solution and associated support and services Published: 15 September 2025
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €1,500,000.
- Who is the buyer of this tender?
- The contracting authority is Pobal (European Union).
- How can I bid for public tenders in the European Union?
- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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