Provision of IT Onsite Services
European Stability Mechanism (ESM)
Closed. Submission deadline: 18 September 2024.
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Amounts and figures
Description
The ESM intends to establish a framework agreement with one Provider. The Provider will deliver onsite IT support and other related services to ESM’s End Users, currently around 380 users and 750 guest accounts, as well as users without an account, e.g. on-premise guests. Services are to be performed at the ESM Premises unless otherwise indicated in the Terms of Reference. The Provider will be required to cater to the high standards of the ESM user base, operate the Services with due care and to the highest security standards. In the provision of the Services, the Provider will have to comply with SLA & SLR and reporting requirements as described in the documents.
Award criteria
| Type | Criterion | Weight |
|---|---|---|
| Quality | as indicated in the tender documents | — |
| Price | as indicated in the tender documents | — |
Participation requirements
- Selection criteria as stated in the procurement documents
- As indicated in the procurement documents
Official publications
| Medium | Reference | Date |
|---|---|---|
| TED | 494801-2024 | 19 August 2024 |
| OJS | 160/2024 | 19 August 2024 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 18 September 2024, 11:00. Check the official source, as dates can be modified.
- Who is the buyer of this tender?
- The contracting authority is European Stability Mechanism (ESM) (European Union).
- How can I bid for public tenders in the European Union?
- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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