Provision of Customer Contact Managed Services
Commission for Regulation of Utilities
Awarded to ARI Services Europe Ltd [ARISE].
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Amounts and figures
Description
The Commission for Regulation of Utilities (“CRU”) is Ireland’s independent energy, district heating and water regulator. Our work impacts Irish homes and businesses ensuring safe, secure and sustainable energy and water supplies for all customers. The CRU’s mission is to protect the public interest in water, energy and energy safety. The CRU is guided by four strategic priorities that sit alongside the core activities we undertake to deliver on the public interest. These are: • Ensure security of supply • Drive a low carbon future • Empower and protect customers • Enable our people and organisational capacity Under the European Communities (Internal Market in Electricity and Gas) (Consumer Protection) Regulations 2011 (SI 463 of 2011, as amended) and the Water Services Act 2014 (as amended), the CRU has a statutory duty to provide: • A single point of contact for all energy and water related customer queries/information requests, particularly to provide information on consumer rights and obligations, and • A free dispute resolution service for any customer with an unresolved complaint against an energy supplier, energy network operator or Uisce Éireann. The CRU’s Customer Care Tea…
Award criteria
| Type | Criterion | Weight |
|---|---|---|
| Quality | Quality @ 75% | 75% |
| Cost | Cost @ 25% | 25% |
Awards
| Lot | Awarded to | Amount | Date |
|---|---|---|---|
| LOT-0001 | ARI Services Europe Ltd [ARISE] | — | 1 November 2024 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| TED | 00754549-2024 | 10 December 2024 |
| OJS | 240/2024 | 10 December 2024 |
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