Provision of Customer Contact Managed Services
- Published
- 10 December 2024
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 00754549-2024
- Reference
- c768716f-ca55-4cc2-8095-b4f361f9838f
- Official source
- Official source
CPV codes
- 79512000Centro de llamadas
- 79510000Servicios de contestación de llamadas telefónicas
- 79511000Servicios de operador telefónico
- 79600000Servicios de contratación
- 79900000Servicios comerciales diversos y otros servicios conexos
- 79990000Servicios comerciales diversos
- 79410000Servicios de consultoría comercial y en gestión
- 79411000Servicios generales de consultoría en gestión
Description
The Commission for Regulation of Utilities (“CRU”) is Ireland’s independent energy, district heating and water regulator. Our work impacts Irish homes and businesses ensuring safe, secure and sustainable energy and water supplies for all customers. The CRU’s mission is to protect the public interest in water, energy and energy safety. The CRU is guided by four strategic priorities that sit alongside the core activities we undertake to deliver on the public interest. These are: • Ensure security of supply • Drive a low carbon future • Empower and protect customers • Enable our people and organisational capacity Under the European Communities (Internal Market in Electricity and Gas) (Consumer Protection) Regulations 2011 (SI 463 of 2011, as amended) and the Water Services Act 2014 (as amended), the CRU has a statutory duty to provide: • A single point of contact for all energy and water related customer queries/information requests, particularly to provide information on consumer rights and obligations, and • A free dispute resolution service for any customer with an unresolved complaint against an energy supplier, energy network operator or Uisce Éireann. The CRU’s Customer Care Tea…
Award criteria
- Cost — Cost @ 25%
- Quality — Quality @ 75%
Awards
| Awarded to | Amount | Date |
|---|---|---|
| ARI Services Europe Ltd [ARISE] | — | — |
Official publications
- TED · 00754549-2024 · 10 December 2024
- OJS · 240/2024 · 10 December 2024
Other tenders from Commission for Regulation of Utilities
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- The provision of Technical and Regulatory Consultancy Support for Gas Energy Safety
- The Provision of Energy Expert Regulatory Support for Decarbonisation [619]
- Request for Tenders for the Provision of a Capacity Auction Monitor. Joint request of the Commission for Regulation of Utilities (“CRU”)…
- AWARD 011-03-623 Mini-Competition for Provision of Consultancy Support for PR6 Operations
- Pre-Qualification Questionnaire (PQQ) for the provision of a Licensing Solution [557]
- Request for Tenders for the establishment of a Single Member Framework Agreement for the Provision of ICT Managed Services 2026-30 [609]
- The Provision of Energy Expert Regulatory Support for Decarbonisation [619]
Frequently asked questions
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