Provision of Contact Management and Business Administration Services

Published

3 June 2026

Estimated value

€7,795,004

Place of performance

IE061

Procedure

restricted

Lots

1

Notice number

00380173-2026

Reference

f0ca0103-9369-49e9-8973-1179dee9e408

Official source

Official source

CPV codes

• 79512000Centro de llamadas
• 64214200Servicios de centralitas telefónicas
• 79500000Servicios de ayuda en las funciones de oficina
• 79511000Servicios de operador telefónico
• 79342300Servicios al cliente
• 79342320Servicios de atención al cliente

Description

The Supplier will be required to provide a range of services under the following four service categories: Information Provision Service (Service Category 1), Booking Service (Service Category 2), Back Office Administration and Fulfilment Service (Service Category 3), and Onsite Administration Support (Service Category 4). The Supplier shall deliver a fully integrated information provision service, booking, and back office administration function on behalf of the National Transport Authority (NTA) for all small public service vehicle (SPSV) related activities. This end-to-end service must operate across multiple channels and support efficient licensing processes. Across all service categories, the Supplier must maintain high levels of accuracy, professionalism, and compliance; follow NTA approved processes and documentation; provide secure, PCI compliant payment processing; deliver strong quality assurance and implement corrective actions; and ensure seamless operational support, effective communication, and timely escalation.

Frequently asked questions

What is the estimated value of this tender?

The estimated value published by the buyer is €7,795,004.

Who is the buyer of this tender?

The contracting authority is National Transport Authority_1149 (European Union).