Provision of Contact Management and Business Administration Services
- Published
- 3 June 2026
- Estimated value
- €7,795,004
- Place of performance
- IE061
- Procedure
- Restricted procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 00380173-2026
- Reference
- f0ca0103-9369-49e9-8973-1179dee9e408
- Official source
- Official source
CPV codes
- 79512000Call centre
- 64214200Telephone switchboard services
- 79500000Office-support services
- 79511000Telephone operator services
- 79342300Customer services
- 79342320Customer-care services
Description
The Supplier will be required to provide a range of services under the following four service categories: Information Provision Service (Service Category 1), Booking Service (Service Category 2), Back Office Administration and Fulfilment Service (Service Category 3), and Onsite Administration Support (Service Category 4). The Supplier shall deliver a fully integrated information provision service, booking, and back office administration function on behalf of the National Transport Authority (NTA) for all small public service vehicle (SPSV) related activities. This end-to-end service must operate across multiple channels and support efficient licensing processes. Across all service categories, the Supplier must maintain high levels of accuracy, professionalism, and compliance; follow NTA approved processes and documentation; provide secure, PCI compliant payment processing; deliver strong quality assurance and implement corrective actions; and ensure seamless operational support, effective communication, and timely escalation.
Official publications
- TED · 00380173-2026 · 3 June 2026
- OJS · 105/2026 · 3 June 2026
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €7,795,004.
- Who is the buyer of this tender?
- The contracting authority is National Transport Authority_1149 (European Union).
- How can I bid for public tenders in the European Union?
- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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