Provision of Consultancy Support to the CRU’s Customer Care Team (CCT) Dispute Resolution Function
Commission for Regulation of Utilities
Awarded to Jack O'Connell. Estimated value: €212,000.
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Amounts and figures
Description
The Commission for Regulation of Utilities (CRU) is Ireland’s independent energy and water regulator. The CRU has a wide range of economic, customer protection and safety responsibilities in energy and water. The CRU’s mission is to protect the public interest in Water, Energy and Energy Safety. The work of the CRU impacts every Irish home and business, by ensuring safe, secure and sustainable energy and water supplies at a reasonable cost. The Customer Care Team (CCT) sits in the Customer Policy and Protection and Legal division of the CRU. The team is responsible for delivering two key statutory functions for the CRU - Providing the Commission’s dispute resolution service for unresolved disputes between final customers and service providers. This obligation is set out in Section 7 of S.I. No. 463 of 2011 and Section 8 of the Water Services Act 2014. - Acting as a single point of contact to provide final customers with necessary information concerning their statutory rights in relation to engaging with energy undertakings and obligations of said undertakings, among other things. This obligation is set out in full in Section 8 of S.I. No. 463 of 2011. Services are sought primarily …
Award criteria
| Type | Criterion | Weight |
|---|---|---|
| Cost | Tenderers were required to provide a daily rate for each professional grade level proposed based on the notional day requirement. | — |
| Quality | Quality of Approach to Service Delivery. | — |
| Quality | Technical Merit of Proposed Resources | — |
Awards
| Lot | Awarded to | Amount | Bids received | Date |
|---|---|---|---|---|
| LOT-0001 | Jack O'Connell | — | 3 | 23 January 2024 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| TED | 00183314-2024 | 27 March 2024 |
| OJS | 62/2024 | 27 March 2024 |
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €212,000.
- Who is the buyer of this tender?
- The contracting authority is Commission for Regulation of Utilities (European Union).
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- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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