Provision of Consultancy Support to the CRU’s Customer Care Team (CCT) Dispute Resolution Function
- Published
- 27 March 2024
- Estimated value
- €212,000
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 00183314-2024
- Reference
- d7d0089b-116a-413c-b9f9-400a77acceb4
- Official source
- Official source
CPV codes
- 79342300Servicios al cliente
- 79342320Servicios de atención al cliente
- 79419000Servicios de consultoría en evaluación
- 72221000Servicios de consultoría en análisis empresarial
- 79411000Servicios generales de consultoría en gestión
- 79410000Servicios de consultoría comercial y en gestión
- 79400000Servicios de consultoría comercial y de gestión y servicios afines
- 79512000Centro de llamadas
Description
The Commission for Regulation of Utilities (CRU) is Ireland’s independent energy and water regulator. The CRU has a wide range of economic, customer protection and safety responsibilities in energy and water. The CRU’s mission is to protect the public interest in Water, Energy and Energy Safety. The work of the CRU impacts every Irish home and business, by ensuring safe, secure and sustainable energy and water supplies at a reasonable cost. The Customer Care Team (CCT) sits in the Customer Policy and Protection and Legal division of the CRU. The team is responsible for delivering two key statutory functions for the CRU - Providing the Commission’s dispute resolution service for unresolved disputes between final customers and service providers. This obligation is set out in Section 7 of S.I. No. 463 of 2011 and Section 8 of the Water Services Act 2014. - Acting as a single point of contact to provide final customers with necessary information concerning their statutory rights in relation to engaging with energy undertakings and obligations of said undertakings, among other things. This obligation is set out in full in Section 8 of S.I. No. 463 of 2011. Services are sought primarily …
Award criteria
- Cost — Tenderers were required to provide a daily rate for each professional grade level proposed based on the notional day requirement.
- Quality — Quality of Approach to Service Delivery.
- Quality — Technical Merit of Proposed Resources
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Jack O'Connell | — | — |
Official publications
- TED · 00183314-2024 · 27 March 2024
- OJS · 62/2024 · 27 March 2024
Other tenders from Commission for Regulation of Utilities
- The Provision of Secretariat Services [544B]
- Framework Agreement for the Provision of Inspector Services [544A]
- The Provision of Technical Consultancy Support to Support Operations of the Petroleum Safety Framework (PSF) [620]
- The provision of Technical and Regulatory Consultancy Support for Gas Energy Safety
- The Provision of Energy Expert Regulatory Support for Decarbonisation [619]
- Request for Tenders for the Provision of a Capacity Auction Monitor. Joint request of the Commission for Regulation of Utilities (“CRU”)…
- AWARD 011-03-623 Mini-Competition for Provision of Consultancy Support for PR6 Operations
- Pre-Qualification Questionnaire (PQQ) for the provision of a Licensing Solution [557]
- Request for Tenders for the establishment of a Single Member Framework Agreement for the Provision of ICT Managed Services 2026-30 [609]
- The Provision of Energy Expert Regulatory Support for Decarbonisation [619]
Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €212,000.
- Who is the buyer of this tender?
- The contracting authority is Commission for Regulation of Utilities (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
Create a free account and receive new tenders from European Union matching your business, every day.