Provision of Computer Assisted Telephone Interviewing (CATI) services and associated services for the Central Statistics Office, Ireland
Buyer: Central Statistics Office
- Published
- 21 January 2026
- Estimated value
- €5,000,000
- Place of performance
- IE053
- Procedure
- Negotiated procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 00045488-2026
- Reference
- 0e704d17-d421-4bcd-b46c-fae90a3aa286
- Official source
- Official source
CPV codes
- 72253000Helpdesk and support services
- 72253100Helpdesk services
- 75100000Administration services
- 75112000Administrative services for business operations
- 79342300Customer services
- 79342320Customer-care services
- 79510000Telephone-answering services
- 79511000Telephone operator services
Description
Provide outbound contact centre services to deliver the quarterly LFS figures that includes but is not limited to: • An optimised service, phoning approximately 11,000 leads per quarter during the most productive times • Detail tracking of all interviews and outcomes • Accessing Contracting Authority systems to create, read and update respondent data o The Contracting Authority uses the Blaise software package • Exchange of key files and reports with the Contracting Authority • A robust call scheduler / dialler solution • A highly trustworthy and discrete workforce • All data remaining within the EEA, or a country with data equivalence o Services can be cloud-based • Timely delivery of services within a campaign timeline • Ability to deliver services in English and Irish • A highly available and flexible service • Prenotification of respondents (text / letter) • A monitored, inbound telephone service to facilitate contact from respondents (v low volumes) • A secure and comprehensive call recording solution • Provision of Governance and Quality Assurance services e.g. regular meetings • Provision of key real-time, daily, weekly and monthly metrics • Robust processes to manage respon…
Official publications
- TED · 00045488-2026 · 21 January 2026
- OJS · 14/2026 · 21 January 2026
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €5,000,000.
- Who is the buyer of this tender?
- The contracting authority is Central Statistics Office (European Union).
- How can I bid for public tenders in the European Union?
- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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