Provision of Computer Assisted Telephone Interviewing (CATI) services and associated services for the Central Statistics Office, Ireland

Published

21 January 2026

Estimated value

€5,000,000

Place of performance

IE053

Procedure

neg-w-call

Lots

1

Notice number

00045488-2026

Reference

0e704d17-d421-4bcd-b46c-fae90a3aa286

Official source

Official source

CPV codes

• 72253000Servicios de unidad de asistencia y de apoyo
• 72253100Servicios de unidad de asistencia
• 75100000Servicios de administración pública
• 75112000Servicios administrativos para operaciones comerciales
• 79342300Servicios al cliente
• 79342320Servicios de atención al cliente
• 79510000Servicios de contestación de llamadas telefónicas
• 79511000Servicios de operador telefónico

Description

Provide outbound contact centre services to deliver the quarterly LFS figures that includes but is not limited to: • An optimised service, phoning approximately 11,000 leads per quarter during the most productive times • Detail tracking of all interviews and outcomes • Accessing Contracting Authority systems to create, read and update respondent data o The Contracting Authority uses the Blaise software package • Exchange of key files and reports with the Contracting Authority • A robust call scheduler / dialler solution • A highly trustworthy and discrete workforce • All data remaining within the EEA, or a country with data equivalence o Services can be cloud-based • Timely delivery of services within a campaign timeline • Ability to deliver services in English and Irish • A highly available and flexible service • Prenotification of respondents (text / letter) • A monitored, inbound telephone service to facilitate contact from respondents (v low volumes) • A secure and comprehensive call recording solution • Provision of Governance and Quality Assurance services e.g. regular meetings • Provision of key real-time, daily, weekly and monthly metrics • Robust processes to manage respon…

Frequently asked questions

What is the estimated value of this tender?

The estimated value published by the buyer is €5,000,000.

Who is the buyer of this tender?

The contracting authority is Central Statistics Office (European Union).