Modification to Provision of Professional & Consultancy Services to Support The Residential Tenancies Board Review, Improve and Reengineer Internal Business Processes
Awarded to Grant Thornton for €1,500,000.
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Amounts and figures
Description
This will be a 12-month extension through to June 2026. The RTB has identified as a strategic imperative the need to undertake a review of its key processes with the main objective of obtaining efficiencies and identifying synergies, raising business efficiency and effectiveness at all levels across the organisation. It is expected that processes will be optimised by reducing process steps and avoiding duplication. It is envisaged that the supplier will support the RTB in these endeavours over the lifetime of the contract. purpose of To give context to the RTB’s requirements, a breakdown of the services sought is listed below: Grant Thornton will: • review current case processing to ensure optimal processes are in place and use of resources are understood and effectively applied. • provide an improved process to manage the process of implementing new legislation. • analyse all available data and advise on how it can better allocate resources, ensure optimum queue management, productivity and improved timelines. • conduct a review of the quality process of Adjudicators/Mediators and the quality processes the team follow thereafter. • provide recommendations on where processes nee…
Award criteria
| Type | Criterion | Weight |
|---|---|---|
| Quality | Cost | — |
Awards
| Lot | Awarded to | Amount | Bids received | Date |
|---|---|---|---|---|
| LOT-0001 | Grant Thornton | €1,500,000 | 2 | 30 April 2021 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| TED | 00561978-2025 | 28 August 2025 |
| OJS | 164/2025 | 28 August 2025 |
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €1,500,000.
- Who is the buyer of this tender?
- The contracting authority is Residential Tenancies Board (European Union).
- How can I bid for public tenders in the European Union?
- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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