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Awarded European Union ServicesFramework agreement

Kõnekeskuse lahendus Eesti Post'ile ja tütarettevõtetele

Buyer: Aktsiaselts Eesti Post

Open in El Vínculo
Published
10 July 2024
Procedure
Open procedure
Lots
1
Notice number
00412847-2024
Reference
917e0e31-1012-4257-b24c-30a2bbea0f7b
Official source
Official source

CPV codes

Description

Hankija soovib kliendikontaktide teenindamiseks rentida hääl- ja vestlusringi chatbot lahendusega kõnekeskuse teenust. Lahendus peaks sisaldama häälkõnede ja vestluste haldamist, järjekordade haldamist, vastavat statistikat, kõnede salvestamist ja kõnekeskuse tarkvara administreerimist. Hankija soovib ka süsteemi hooldust ja tuge küsitud lahendusele funktsionaalsetes nõuetes kirjeldatud funktsionaalsuse piires.

Award criteria

Awards

Awarded toAmountDate
Esecom International OÜ €714,600 —

Official publications

Other tenders from Aktsiaselts Eesti Post

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Data collected from official public procurement sources. Amounts as published by the buyer.