IT Service Desk and Infrastructure Support Managed Service
Irish Blood Transfusion Service
Closed. Submission deadline: 12 November 2024. Estimated value: €4,500,000.
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Amounts and figures
Description
IT Service Desk and Infrastructure Support Managed Service The IBTS wishes to tender for an IT Managed Service Provider MSP to support its Systems, IT Infrastructure, 1st to 3rd Level help desk, basic network and security troubleshooting and other related services. The successful tenderer will be expected to locate L2 Deskside resources primarily in the National Blood Centre, but staff may be required to attend the other locations for scheduled tasks or to resolve incidents. The Service Provider will be expected to provide a 24 7 service desk, onsite deskside support, backoffice infrastructure support, basic IT stock management, and service management under a single managed service. The IBTS is seeking an experienced IT partner that can demonstrate a high level of technical expertise, the ability to innovate to drive service improvement and efficiency, and a commitment to work in partnership with the IBTS to help us provide a bestinclass IT service to our stakeholders. The MSP must accept ownership of all contacts through to resolution whilst effectively managing communications and escalations and must be capable of adjusting to future technical and service requirements. The scope …
Official publications
| Medium | Reference | Date |
|---|---|---|
| TED | 00597554-2024 | 3 October 2024 |
| OJS | 193/2024 | 3 October 2024 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 12 November 2024, 12:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is €4,500,000.
- Who is the buyer of this tender?
- The contracting authority is Irish Blood Transfusion Service (European Union).
- How can I bid for public tenders in the European Union?
- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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