IT Helpdesk and Support Service
European Banking Authority
Prior notice. Estimated value: €1,437,259.
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Amounts and figures
Description
This prior information notice serves as announcement of EBA´s market consultation. The EBA wants to obtain information from economic operators on the market for these services. Please request the questionnaire by email to tenders@eba.europa.eu. This market consultation will be open until 30/04/2025. The EBA needs a service of IT helpdesk, service desk or support service to solve IT issues encountered by EBA staff in the performance of their tasks. The procurement procedure shall result in a framework contract with a narrow scope and a very specific service delivery model for the helpdesk, with SLA, KPIs, incidents per year, customer satisfaction rating expectation, and linked to contractor incentives and penalties. The scope of the services is to provide helpdesk services related to: the management of end-user hardware and solving issues related to it (PCs, laptops, mobile phones, tablets, screens, accessories/ peripheral equipment), including keeping inventory of hardware; the use of end-user software (Windows, iOS, MS Office, Azure, various other software products, apps); the management of domain accounts, network folders, mailboxes, distribution lists, etc.; the use …
Official publications
| Medium | Reference | Date |
|---|---|---|
| TED | 206530-2025 | 1 April 2025 |
| OJS | 64/2025 | 1 April 2025 |
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €1,437,259.
- Who is the buyer of this tender?
- The contracting authority is European Banking Authority (European Union).
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- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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