Digital Workplace Services
European Banking Authority
Closed. Submission deadline: 10 December 2025. Estimated value: €1,497,259.
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Amounts and figures
Description
The EBA needs a service of IT helpdesk, service desk or support service to solve IT issues encountered by EBA staff in the performance of their tasks. The procurement procedure shall result in a framework contract with a narrow scope and a very specific service delivery model for the helpdesk, with SLA, KPIs, incidents per year, customer satisfaction rating, rating expectation, all linked to contractor incentives and penalties. The scope of the services is to provide helpdesk services related to: - the management of end-user hardware and solving issues related to it (PCs, laptops, mobile phones, tablets, screens, accessories/ peripheral equipment), including keeping inventory of hardware; - the use of end-user software (Windows, iOS, MS Office, Azure, various other software products, apps); - the management of domain accounts, network folders, mailboxes, distribution lists, etc.; - the use of desktop telecommunications tools and software (i.e. phone, email, WebEx, Teams); - the use of audiovisual and connectivity equipment in meeting rooms (i.e. screens, microphones, cameras, meeting room connections to MS Teams calls and meetings and to WebEx calls occasionally); - the VIP …
Award criteria
| Type | Criterion | Weight |
|---|---|---|
| Quality | Please consult the procurement documents. | — |
| Price | Please consult the procurement documents. | — |
Participation requirements
- For the full list of exclusion grounds please consult the procurement documents.
Official publications
| Medium | Reference | Date |
|---|---|---|
| TED | 698860-2025 | 23 October 2025 |
| OJS | 204/2025 | 23 October 2025 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 10 December 2025, 15:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is €1,497,259.
- Who is the buyer of this tender?
- The contracting authority is European Banking Authority (European Union).
- How can I bid for public tenders in the European Union?
- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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