Front Line Support Services

Published

7 November 2024

Estimated value

€14,000,000

Place of performance

IE061

Procedure

Negotiated procedure

Lots

1

Notice number

00678348-2024

Reference

478ed226-cae3-4675-9f34-dd417e8539d1

Official source

Official source

CPV codes

• 79512000Centro de llamadas

Description

A framework agreement for Frontline customer support services in the mediums of call, message, email, letter and social media support and management for all services provided by ESB Ecars in the current market for Ireland, Northern Ireland and Great Britain.

Awards

Official publications

• TED · 00678348-2024 · 7 November 2024
• OJS · 217/2024 · 7 November 2024

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• TR5690 Payment Gateway and Merchant Acquiring Services for the ESB eCars pubic charging network for ROI and UK · 31 July 2026
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• TR5679 - Mechanical and Electrical Professional Services · 21 July 2026
• TR3041 Maintenance of ecars Electric Vehicle (EV) Charging Infrastructure in the Republic of Ireland (RoI) · 13 July 2026
• Digital Creative Services Framework · 17 June 2026
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Frequently asked questions

What is the estimated value of this tender?

The estimated value published by the buyer is €14,000,000.

Who is the buyer of this tender?

The contracting authority is Electricity Supply Board ( ESB ) (European Union).

How can I bid for public tenders in European Union?

Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.