Case and service desk system
Vestfold fylkeskommune
Closed.
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Amounts and figures
Description
Vestfold county needs a new contract for a case and service desk system that commenced in August 2025. The delivery shall be delivered as a software as a service (SaaS). We would like a new system in operation in September 2025, with a gradual phasing-in for the different sectors in the county. The system shall be used by Digital Services to support all internal processes, ITIL processes and enquiries from final users. Important processes and functions that ought to be covered by the system (the list is not exhaustive) •Incident process (events, errors, orders of equipment etc.) •Problem process •Change process •Fixture management •Managing pupil PCs The system shall also support other sectors in the organisation in their case handling, both in internal case handling and enquiries from the county's inhabitants. Integrations with existing systems and/or tools that are currently used will be an important factor in the procurement. Particularly within: The system shall also support other sectors in the organisation in their case handling, both for internal case handling and enquiries from the county's inhabitants. Integrations with existing systems and/or tools that are currently used…
Participation requirements
- See the description in the tender documentation.
- All the necessary selection criteria specified in the notice or in the procurement documents mentioned in the notice are fulfilled.
- If any of these certificates or other forms of documentation are available in electronic form, the certificates are to be provided for each
- Is the supplier in a situation where he has been forced debt arrangement? Specify why, under the mentioned circumstances, one is able to carry out the…
- Is the tenderer in a bankruptcy situation? Specify why, under the mentioned circumstances, one is able to carry out the contract, considering the current…
- Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or…
Official publications
| Medium | Reference | Date |
|---|---|---|
| TED | 197679-2025 | 27 March 2025 |
| OJS | 61/2025 | 27 March 2025 |
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