Case and service desk system
Buyer: Vestfold fylkeskommune
- Published
- 27 March 2025
- Place of performance
- Tønsberg, NO091
- Procedure
- Negotiated procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 00197679-2025
- Reference
- 1f4f8973-d61a-4490-bc1f-d53eac09d307
- Official source
- Official source
CPV codes
- 72590000Servicios profesionales relacionados con la informática
- 48000000Paquetes de software y sistemas de información
- 48200000Paquetes de software de conexión en red, Internet e intranet
- 48500000Paquetes de software de comunicación y multimedia
- 48510000Paquetes de software de comunicación
- 48511000Paquetes de software de comunicaciones de escritorio
- 48810000Sistemas de información
- 72000000Servicios TI: consultoría, desarrollo de software, Internet y apoyo
Description
Vestfold county needs a new contract for a case and service desk system that commenced in August 2025. The delivery shall be delivered as a software as a service (SaaS). We would like a new system in operation in September 2025, with a gradual phasing-in for the different sectors in the county. The system shall be used by Digital Services to support all internal processes, ITIL processes and enquiries from final users. Important processes and functions that ought to be covered by the system (the list is not exhaustive) •Incident process (events, errors, orders of equipment etc.) •Problem process •Change process •Fixture management •Managing pupil PCs The system shall also support other sectors in the organisation in their case handling, both in internal case handling and enquiries from the county's inhabitants. Integrations with existing systems and/or tools that are currently used will be an important factor in the procurement. Particularly within: The system shall also support other sectors in the organisation in their case handling, both for internal case handling and enquiries from the county's inhabitants. Integrations with existing systems and/or tools that are currently used…
Official publications
- TED · 00197679-2025 · 27 March 2025
- OJS · 61/2025 · 27 March 2025
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Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is Vestfold fylkeskommune (European Union).
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