2025 / 003 Enterprise Ireland has a provision for the design, implementation and ongoing support and maintenance of a CRM Platform
Closed. Submission deadline: 11 March 2025. Estimated value: €23,000,000.
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Amounts and figures
Description
Enterprise Ireland invites tenders for the establishment of a framework agreement for the design, implementation and ongoing support and maintenance of a CRM Platform as an overall Client Engagement Solution for Enterprise Ireland’s Service Delivery Transformation Programme. The scope of the framework will include a phased delivery model (Phase 1, 2, 3). The Initial Call off Contract(s) will cover Phase 1 for which the business requirements will be clearly defined as part of this Competition. Phase 2 and Phase 3 will be delivered via subsequent Call-off Contracts, for which the business requirements will be defined separately. For further information please refer to the Tender documentation available to download from www.etenders.gov.ie, Resource ID 5030924. Full details can be found in the Tender documentation.
Award criteria
| Type | Criterion | Weight |
|---|---|---|
| Quality | Please refer to the Tender documents for the Award Criteria. | — |
Official publications
| Medium | Reference | Date |
|---|---|---|
| TED | 00081775-2025 | 6 February 2025 |
| OJS | 26/2025 | 6 February 2025 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 11 March 2025, 12:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is €23,000,000.
- Who is the buyer of this tender?
- The contracting authority is Enterprise Ireland (European Union).
- How can I bid for public tenders in the European Union?
- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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