Workforce Management Software and Implementation

Published

23 February 2024

Place of performance

UKK

Procedure

Restricted procedure

Notice number

005922-2024

Reference

ocds-h6vhtk-0304b9

Official source

Official source

CPV codes

• 48000000Software package and information systems
• 72227000Software integration consultancy services
• 72263000Software implementation services
• 72000000IT services: consulting, software development, Internet and support

Description

South West Water's "Customer Led Intelligent Operations" (CLIO) programme objectives include maximising the customer experience, developing our people and our business. We aim to achieve these by improving our communication channels, improving the accuracy and timeliness of information, and adopting best practice techniques across all aspects of our operations. The first phase of CLIO requires a 'Mobile Workforce and Job Management System' (WFM) to replace the current ageing systems. The new solution is expected to provide a far greater scope than the current WFM systems. The requirements of the WFM is split into 3 Lots: Lot 1 - Software Lot 2 - System Integration Lot 3 - Business Implementation / Change Management

Lots (3)

Official publications

• FTS · 005922-2024 · 23 February 2024

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Frequently asked questions

Who is the buyer of this tender?

The contracting authority is SOUTH WEST WATER LIMITED (United Kingdom).

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