Wakefield Council IT Service Management Solution
Reference ocds-b5fd17-f9a3627e-c4dd-4663-b103-020175e0c936 · Wakefield Council
Closed. Submission deadline: 11 March 2024.
Interested in tenders like this? Get the next tenders like this one published in the United Kingdom by email. Free, no card needed.
Description
The Technology and Digital Transformation, in Wakefield Council, provides Information Technology (IT) services to the Council's technology users. The Council wishes to procure a software solution to support IT service management. The Council is undergoing transformation to improve existing IT processes and adopt new service management processes to provide a modern and responsive service to all users. A phased approach to implementation will firstly enable the Council to continue to use the new system for incident, request, and problem management. This will include a 'self-service' portal for users to enable resolution of some issues without the need for intervention by the Councils technology teams. Secondly, the Council will use the new system to support the implementation of new working processes including asset management, configuration management database, change control, and a knowledge base. The core solution must: 1. Be Cloud hosted by the Supplier; 2. Be hosted within the UK (United Kingdom) and compliant with relevant UK law; 3. Use additional multi-factor authentication or support Single Sign On using the Councils Azure Active directory The…
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 39284ddc-adea-43ee-9aac-4b057cab4b77-722343 | 9 February 2024 |
| Contracts Finder | 39284ddc-adea-43ee-9aac-4b057cab4b77-722343 | 9 February 2024 |
Other tenders from Wakefield Council
See the buyer →- Principal Inspections Published: 21 February 2025
- Planning Authoring, Publishing and Consultation Management Software Published: 12 December 2024
- Demolition of 2 (Crimea Tavern) and 4 Savile Road, Castleford Published: 21 November 2024
- Kirkgate Neighbourhood Gateway (KING) Development, Wakefield Published: 30 October 2024
- Artist Project Management Service Published: 12 August 2024
- Provision of Consultancy Services to produce a Design Code for the Wakefield District Published: 2 August 2024
- Thornes Park Athletic Track Replacement and Ancillary Works Published: 17 July 2024
- Sale of Ice Creams and Refreshments 2024/25 Published: 5 July 2024
- Supply of Furniture for Wakefield Exchange Published: 13 June 2024
- Consultancy Support to develop Business Case for Solar Farm Published: 5 June 2024
Previous and next from Wakefield Council
Similar open tenders
- Network Operating System (Cisco)
- Supply, Installation and Support of On-Bus Destination Display Equipment and Audio Visual Announcements (AVA)
- Supply, Installation and Support of On-Bus Destination Display Equipment and Audio Visual Announcements (AVA)
- Smoking Cessation Case Management System (CMS)
- Unified Customer Contact and Force Control Room Solution
- The People's Network E-bikes - Customer Subscription, Service, Technology and Fleet Management Platform Provi…
Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 11 March 2024, 14:00. Check the official source, as dates can be modified.
- Who is the buyer of this tender?
- The contracting authority is Wakefield Council (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
How can I find out about similar tenders when they are published?
Create an account at el-vinculo.com and we give you a free month and set up your company's filters — contract type, CPV codes, value and territory — so you are the first to know when new tenders like this one come out in the United Kingdom. We email you as soon as one matching your profile is published, with the whole deadline ahead to prepare the bid.
Public tenders by region
Create a free account and receive new public tenders published in the United Kingdom that match your business, every day.